The present study aims to fulfill the identified gap, by conceptualizing a methodology that will guide the implementation of reverse logistics in the food retail sector in developing countries. Reversing logistics case solution,whirlpool corporation. Charles rui flavia,camargo bernardi,jefferson marcal da rocha maria emilia camargo. Salvage of parts and materials from endoflife vehicles. Although this problem resembles the standard forward distribution problem, there are also some differences. The study sought to investigate the impact of reverse logistics on supply chain performance in malawi manufacturing sector. A process reengineering framework for reverse logistics. Ethics case study center for cancer research national cancer institute. The general process includes return of the product to the. This article reports a pilot case study involving three companies with a focus on establishing their thinking on current practices in rl.
This paper investigated the economic impact of reverse logistics in ecommerce and how the return policy affects the number of returns. Reverse logistics based on a case study hing kai chan norwich business school university of east anglia norwich, norfolk, uk corresponding author email. Ba in reverse logistics management american public university system. Reverse logistics according to the reverse logistics executive council.
Embarking on reverse logistics rl had given carlsberg many advantages such as economic. Master thesis in business administration, 15 credits author. Although this problem resembles the standard forward. Reverse logistic and remanufacturing in automotive industry. This thesis takes a case study approach to the customer returns processes of reverse logistics, at the warehouse ltd. Paralleled with its counterpart, forward logistics, research in reverse. Please understand that our phone lines must be clear for urgent medical care needs. Case study literature can be extremely helpful in getting this knowledge. Before sharing sensitive information, make sure youre on a federal government site. Computing industry client a case study in reverse logistics advanced forecasting and planning methodologies improve inventory management in critical, highvolume repair business, dramatically reducing costs and fulfillment cycles while improving customer satisfaction. Pdf survey of reverse logistics practices the case of. Jan 09, 2014 the hidden value in reverse logistics. The function has been around since the phoenicians began shipping amphorae of wine to rome in 1,500 bc.
Nerdwallet is a free tool to find you the best credit cards, cd rates, savings, checking accounts, scholarships, healthcare and airlines. Covid19 is an emerging, rapidly evolving situation. The first one making a thorough exam of reverse logistics introduced the subject from a waste reduction perspective 20 the second study was dedicated to the opportunities offered by reverse logistics in the context of reuse and recycling 16. When youre performing research as part of your job or for a school assignment, youll probably come across case studies that help you to learn more about the topic at hand. Accordingly, for each case stud y we collected data on. The oem turned over management of one of the most critical, highvolume segments of its reverse logistics programthe processor businesssaving the manufacturer millions of dollars each year. Accordingly, for each case study we collected data on o what. Managing reverse logistics to improve supply chain efficiency. Reverse logistics rl has gained substantial relevance in the field of supply chain management, mainly because rl combines environmental, economic and social factors. The three primary areas in which reverse logistics plays a significant role are. Overview of all products overview of hubspots free tools marketing automation software. In todays business context, companies can not longer afford to neglect reverse logistics as an integral part.
The cases were chosen from various industries or products such as battery recycling, paper recycling, electronic equipment, sand recycling and nuclear power. Reverse logistics is like cleaning up the morning after a big party a mess that no one really wants to face, resulting from things that are left over or illused from the day before. The research is conducted as a multiple case study of four norwegian companies involved in ecommerce. Case study lifting rental equipment reverse logistics evaluation without a functional and scalable process, offhire returns would continue to be an area of inefficiency and increasing cost. Start here to maximize your rewards or minimize your interest rates. Reverse logistics is like cleaning up the morning after a big party a mess that no one really wants to face, resulting from things that are left over or illused from the day before the notion of reverse logistics isnt new, of course. A reverse logistics network optimization model for. A study of commercial returns shows the returns process as. Reverse logistics practices have been in existence for a long time, especially in the automotive industry, where manufacturers try. Case studies on reverse logistics relationship according to robinson, firms are establishing programs to guide the reversal of flows in the supply chain such as reverse logistics 2014, n.
Case study reverse logistics in the electronic industry of china. This white paper describes optoros working model, including a case study with groupon goods, and explains how. Prioritizing of reverse logistic implementation factor. Get inspiration for your next case study with these successful examples from real brands. This research will provide an overview of influential drivers and barriers that have the capacity to motivate or discourage the firms to implement the. For that purpose, it will be studied the case study of angola. The cases were chosen from various industries or products such as battery recycling, paper recycling, electronic. The objectives are fulfilled with the performance of reverse logistics in automotive industries from three automotive companies. Twl is the largest general merchandise retailer in new zealand and has been in existence since 1982, it made a foray into hypermarkets i. We end with a summary and suggestions for further research. This study was applied to a group of portuguese companies of.
Reverse logistics is as critical as the forward logistics in the supply chain management which albeit involves cost to the company, while viewing at wide angle, it is a compelling need for the etailer for. The hidden value in reverse logistics point of view. This study covers study of the complete supply chain of xyz ltd. In the case of supply chain partners, the products may have been returned due.
Case studies the center for bloodless medicine and surgery at johns hopkins. Managing reverse logistics to improve supply chain. Reverse logistics retail system solutions chep usa. Case studies on reverse logistics relationship 2 kenntechh automotive repair 571 circle drives, evans, ga 30809 7067911236 email protected memorandum for automotive indsutry subject. The opportunity help walmart canada turn an unexpected reverse logistics issue into a zero waste sustainability win. Reverse logistics has gained increasing attention in recent years as a channel. The proposed study aims at exploring the key strategic issues and challenges faced by the electronics industry by using case study method. Based on a multiple case study, qualitative approach is used. We are unable to accept phone calls to schedule covid19 vaccinations a. An executive summary of a business case study is a powerful, condensed version of the study itself containing enough compelling information that your audience will want to read the full report. Reversing logistics case study solution, introduction the whirlpool is the world largest manufacturer of the variety of major house hold appliances such as dryers, clothwashing machines. Reverse logistics in the electronic industry of china a. It makes sense to utilize a 3pl for reverse logistics for a few important reasons.
Sustainable and operational aspects of reverse logistics. A case study smmm20 master thesis the department of service management author. A case of indian electronics organization is analyzed to identify key strategic issues and challenges in the managing reverse supply chain. Advanced forecasting and planning methodologies improve inventory management in critical, highvolume repair business. First, 3pls offer a company the fl exibility to modify returns fl ows without making signifi cant investments in infrastructure and equipment. We are experiencing extremely high call volume related to covid19 vaccine interest. Blog without the luxury of a onesizefitsall product, virtual receptionist company answer 1 tackles customer service and marketing with a uniquely diversified target audience. Jul 26, 2018 the proposed study aims at exploring the key strategic issues and challenges faced by the electronics industry by using case study method. Reverse supply chain issues in indian electronics industry. Reverse logistics in the electronic industry of china a case. Reverse logistics is the process of receiving returned merchandise with the purpose of proper disposal or recapturing value. Case study comparison between an electronic and a fashion organization, authorf.
While many retail organizations run bestinclass transportation and logistics systems and processes, some have neglected reverse logistics as a primary focal. Finally we classify the cases according to industry and product types. Exploring customer service in reverse logistics operation. The solution apply cheps environmental expertise and reverse logistics capabilities to efficiently move tons of wooden garden racks to recycling, helping walmart canada stay true to its corporate culture and move closer to zero waste. Strategic reasons, factors and advantages leading companies. Case study lifting rental equipment reverse logistics evaluation without a functional and scalable process, ofhire returns would cont inue to be an area of ineficiency and increasing cost. The notion of reverse logistics isnt new, of course. Reverse logistics deals with the processes associated with the flows of products, components and materials from usersowners to reusers. To give the reader the supply chain loop context, we gathered the following information for each case study summarized in appendix c productin entering the. Case studies in geriatric medicine and patient care we are experiencing extremely high call volume related to covid19 vaccine interest. Reverse logistics the warehouse ltd as a case study massey.
Reverse logistics assessment in the automotive industry. The research involves mainly interviews and plant visits to these companies, which have some reverse logistics. Through a survey conducted in a few manufacturing firms in india, a small. Write a short article on the basics of a research paper student essay breastfeeding, essay on do research. Whirlpool, among others, would now have to manage or pay to manage a more complex model involving reverse logistics. Design and simulation of reverse logistics network. A reverse logistics network optimization model for residual.
Although there are studies on rl practices, none of these studies are related to the portuguese case. Whirlpool was the canadian market share leader in household appliances such as clothes washers, dryers and cooking ranges. Therefore, a survey was conducted in portugal to fill this gap. Barriers and drivers governing implementation of reverse. Our company offers a total solution for recovering, transporting and properly disposing of reclaimed, reconditioned or recycled items. Reverse logistics rl manages materials from a use point to a recovery or disposal point. Many are turning to thirdparty logistics 3pl providers to help them establish effective reverse logistics operations. Reversing logistics case analysis, whirlpool corporation. Mar 09, 2021 when one of the worlds leading manufacturers of personal computers set new goals for its european operations, moduslink was there to help. How to do an executive summary on a case study bizfluent. The study also tries to look at the environmental aspects of reverse logistics. Unigroup logistics has the knowledge, experience and tools to be your single source provider for reverse logistics and recycling services. Supply chain, closedloop supply chain, reverse logistics.
The aim of this study is to explore the impact of reverse logistics on a firms. The present work includes the development of reverse logistics networks model in arena rockwell software simulation environment. Though the larger research entails extensive use of a number of qualitative approaches, this particular paper reports on a multi case study investigation conducted in the city of cape town. The function has been around since the phoenicians began shipping amphorae of wine to rome in 1,500 bc the movement of product invariably results in the. Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. Reverse logistics case study pdf ninas life in norway. A case study in reverse logistics advanced forecasting and planning methodologies improve inventory management in critical, highvolume repair business, dramatically reducing costs and fulfillment cycles while improving customer satisfaction. Our company ofers a total solution for recovering, transporting and properly disposing of reclaimed, reconditioned or recycled items.
The aim of this study is to explore the impact of reverse logistics on a firms sustainability operations while focusing simultaneously on economic profits, by conducting a case study. Robinson, demonstrates waste reductions of up to 60% and savings in fuelrelated carbon emissions of up to 31%. By partnering with consumeraffairs, answer 1 was able to conne. The main conclusion to be drawn from the work developed is that the reverse logistics is at.
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